Privacy Policy

Ottawa Furnace Parts respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, products, and services, including online sales, repairs, and installations.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name

• Address

• Email address

• Phone number

• Payment details (e.g., credit card information)

• Service preferences or details

b. Non-Personal Information

• Browser type and version

• IP address

• Device type

• Website usage data (e.g., pages visited, time spent on site)

2. How We Collect Your Information

We collect information in the following ways:

• When you purchase products or services online or in person

• When you schedule repairs or installations

• When you contact us via phone, email, or web forms

• Through cookies or similar tracking technologies when you visit our website

3. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

• Processing and fulfilling orders

• Scheduling and providing HVAC services

• Improving customer service and support

• Sending order updates, invoices, and other service-related communications

• Providing promotions, special offers, or updates (with your consent)

• Analyzing website usage to enhance user experience

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

• Service providers: Third-party contractors who assist us in processing payments, delivering products, or providing repair and installation services

• Legal compliance: Authorities if required by law or to protect our legal rights

• Business partners: When collaborating on promotions or events (with your consent)

5. Data Security

We implement industry-standard measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access and update your personal information

• Request deletion of your information, subject to legal or contractual obligations

• Opt-out of marketing communications at any time

To exercise these rights, please contact us using the information below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting on our website. Please review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Info at OttawaFurnaceParts.ca